Terms of service

1. Scope

These Terms and Conditions apply to all contracts between GlobalMart International Limited and consumers for goods and services offered through our online store. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or self-employed professional activity.

2. Contractual Partner

GlobalMart International Limited
Flat 5, 4/F, Won Hing Building
74-78 Stanley Street
Central, Hong Kong
Email: support@shopmelow.com

3. Conclusion of Contract

The presentation of products on our website does not constitute a legally binding offer but rather an invitation to submit an order. By completing the order process, you submit a binding offer to purchase. The contract is concluded once we confirm your order by email.

The order process includes the following steps:

  1. Selecting the products
  2. Adding them to the cart
  3. Proceeding to checkout
  4. Entering shipping and payment information
  5. Reviewing the order
  6. Clicking on “Place order”

4. Storage of the Contract

We store your order details and send them to you by email. The Terms and Conditions are always accessible at https://www.shopmelow.com/policies/terms-of-service . Past orders can be accessed through your customer account.

5. Prices and Payment

All prices on our website include applicable taxes. Additional shipping costs may apply and will be shown during checkout.

We accept the following payment methods:

  • Credit Card (Visa, Mastercard)
  • PayPal
  • American Express
  • UnionPay
  • Apple Pay
  • Google Pay

6. Delivery

Unless otherwise specified, shipping takes place within 1–2 business days. Delivery time is usually 8-9 business days, depending on your location. The risk of accidental loss passes to the buyer upon delivery.

7. Retention of Title

The goods remain our property until full payment has been received.

8. Right of Withdrawal (EU Customers Only)

Consumers residing in the EU have the right to withdraw from the contract within 14 days without giving any reason.

To exercise your right of withdrawal, please contact us at:

GlobalMart International Limited
Email: support@shopmelow.com

To simplify the process, you may use our withdrawal form (see below). You bear the cost of returning the goods. We will refund your payment within 14 days of receiving the returned goods or proof of return. Refunds are made using the original payment method.

9. Sample Withdrawal Form

If you wish to withdraw from the contract, please complete this form and send it to:

GlobalMart International Limited
Email: support@shopmelow.com

I/we hereby withdraw from the contract concluded by me/us for the purchase of the following goods:
________________________________________

Ordered on: ___________
Received on: ___________

Name: __________________________________
Address: ________________________________

Signature (only if submitted on paper): _________
Date: ___________

10. Warranty

Statutory warranty rights apply.

11. Language of the Contract

The language of the contract is English.